Refund Policy

Last updated: January 2026

This Refund Policy applies to registration and activation services provided by StepwiseMD (stepwisemd.net).

1. Before activation

If you have paid but your account has not yet been activated, you may request a full refund. Contact us as soon as possible and we will process it.

2. After activation

Because access is granted immediately upon activation, fees for an activated account are generally non-refundable. We review genuine issues — such as a technical problem that prevents access and cannot be resolved — on a case-by-case basis.

3. How to request a refund

• Contact us via WhatsApp or email with your order details.
• Describe the reason for your request.
• We will review and respond within a reasonable timeframe.

4. Extensions & renewals

Extensions and renewals follow the same principles: refundable before activation, and reviewed case-by-case afterwards.

5. Questions

If you’re unsure about anything before purchasing, please ask first. Email [email protected] and we’ll be happy to help.